Technical failure on our end
If the AOI agent crashes before delivering output, you receive a full refund automatically.
Legal
Refund Policy.
Plain English. No fine print.
Eligible
When we refund in full.
Duplicate payment
Double-charge from Razorpay reconciliation is auto-reversed within 5 business days.
Unauthorized transaction
Reported with bank confirmation — refunded after fraud verification.
Not eligible
When we cannot refund.
Change of mind after token spend
Once the audit token is consumed, the cycles are spent on canister.
Partial period usage
Pro Compute blocks are non-prorated.
How to request
One email.
Subject: Refund Request — [Your Order ID]
Send to sovereignfinancial@trovavo.com with proof of charge. Reviewed within 2 business days.